I've sat in the breakroom and watched stylists trade horror stories about the "ticking time bomb" client. You know the one. She walks in with waist-length, springy coils and asks for Highlights Dark Brown Curly Hair, showing a Pinterest photo of a blonde surfer girl with bone-straight hair. Three hours later, she leaves with "crunchy" ends, a muddy orange crown, and a curl pattern that has been chemically straightened into a sad, limp frizz. I’ve seen women spend $400 on a service
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